Existing customers

At British Seniors, our aim is to make the claims process as stress free as possible for your family. Here is a step-by-step guide on how to make a claim when the time comes:

1. Get in touch

To start the claims process you can contact us by phone, email or in writing.

By phone

Depending on the policy type we may be able to collect all necessary claim information over the phone. Simply call us on 0800 542 7618 to get started.

By email

To make a claim by email, you can contact us at claims@britishseniors.co.uk. We will send you a form to be completed, signed and returned with supporting documentation.

In writing

To submit a claim by writing, please contact us at British Seniors Insurance Agency, PO Box 6063, Windsor, SL4 9GL.

For all claims it can make the process smoother and quicker if you have the following to hand:

• The policy schedule
• The name and date of birth of the policy holder
• The name of the person making the claim and evidence of their entitlement to the policy proceeds
• The account number and sort-code of the bank account where the cash sum is to be paid
• A copy of the policyholder’s Will if there is one

2. Review

Once we have been notified, we will review the information you have provided as quickly as possible. If we need more information, we may contact you.

3. Payout

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it. We will also refund any premiums paid between the date of death and the date the claim is paid. With 100% of claims having been paid,¹ you can trust that when the time comes, we will be here to help your family.

At British Seniors, we understand the stress that can be caused when you lose a loved one. That’s why we’ve teamed up with the National Bereavement Service to help provide you and your family with practical advice on what to do when someone close to you has passed away. The National Bereavement Service provides practical information on things like arranging a funeral or dealing with legal issues. Many of these things can be challenging and stressful if you are unfamiliar with them. You can have a read of our comprehensive guide on how the National Bereavement Service can help you and your family.

We understand that when it comes to finances, it can be hard to plan for everything. If you are struggling with paying for your policy, have recently missed a payment, or think you might miss a payment soon, please get in touch with us. You can call us on 0800 542 7618. It can happen to anyone so it’s important to get in touch as soon as possible, so we can discuss the options available to you. After all, we’re here to help.

Circumstances can change quickly, and we understand that life sometimes doesn’t always go to plan. With British Seniors, you can apply to make changes to your policy at any time. This means that you’ll never have to feel like you're locked into your policy.

To make changes to your policy you can get in contact with our UK call centre on 0800 542 7618. Our specialist team will guide you through the process to help you feel more comfortable with your cover.

You can feel proud that you’ve taken the right steps to help protect your family from end-of-life costs. If you’re concerned that you might not have enough cover, you can apply to increase your benefit amount at any stage during your policy.

Our UK based team of specialists will guide you through the process and help you feel confident in the protection you’ve secured.

If you’re ready to explore your options, you can get in contact with us on 0800 542 7618.